About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building a robust financial ecosystem for businesses. We provide payment, banking, credit, and business management tools to help enterprises succeed. We are currently looking for a dedicated Customer Support Officer for Offline State Support in Abuja to deliver exceptional, timely, and professional service to our walk-in customers and WhatsApp support groups.
Key Responsibilities- Act as the primary point of contact for walk-in customers and manage inquiries efficiently across WhatsApp platforms.
- Provide prompt, accurate, and empathetic responses to all customer service requests and inquiries.
- Log all customer support requests accurately to ensure seamless tracking, documentation, and follow-up.
- Collaborate closely with internal cross-functional teams to drive quick and effective issue resolution.
- Escalate complex or unresolved matters to the Regional or State Team Lead according to operational guidelines.
- Adhere strictly to approved communication scripts, service guidelines, and data privacy protocols.
- Collect, document, and report valuable customer feedback to support ongoing service improvements.
- Identify specific customer needs and offer tailored solutions to guarantee high satisfaction.
- Minimum of 1 to 2 years of relevant customer service or support experience in a fast-paced environment.
- Possession of a BSc or HND from an accredited tertiary institution.
- Mandatory completion of the National Youth Service Corps (NYSC) or possession of a valid exemption certificate.
- Exceptional written and verbal communication skills tailored for in-person and digital platforms.
- Strong problem-solving abilities, high emotional intelligence, and a customer-centric mindset.
- Meticulous attention to detail and strong adherence to operational procedures.
- Competitive compensation package with comprehensive benefits.
- Exciting opportunities for rapid career growth and professional development.
- Supportive work environment within an innovative fintech ecosystem.