About the Role
Tribest Corporate Support Ltd is a leading corporate support solutions provider offering comprehensive human resource management and outsourcing services. We are currently seeking vibrant, customer-focused individuals to join our growing team as Hausa Call Centre Agents in Victoria Island, Lagos. If you are bilingual in Hausa and English with a passion for helping people, this is a fantastic opportunity to advance your career with a reputable organization in Nigeria.
Key Responsibilities- Handle inbound and outbound customer support calls professionally in both Hausa and English.
- Resolve customer complaints, inquiries, and issues efficiently while maintaining high satisfaction ratings.
- Accurately document customer interactions, requests, and feedback in the company database.
- Provide accurate information regarding company products, services, and policies to callers.
- Escalate complex issues to appropriate departments and follow up to ensure timely resolution.
- Meet and exceed daily, weekly, and monthly individual and team performance targets.
- Fluency in spoken and written Hausa and English is strictly required.
- Minimum of OND, NCE, or Bachelor's degree from a recognized institution.
- Previous experience working in a call centre or customer service role is a strong advantage.
- Good computer literacy and ability to navigate CRM software and basic office tools.
- Excellent verbal communication, active listening, and problem-solving skills.
- Ability to thrive in a fast-paced work environment and manage time effectively.
- Competitive monthly salary with performance-based incentives.
- HMO health insurance coverage.
- Comprehensive training and professional development programs.
- A collaborative and supportive work culture located in Victoria Island, Lagos.
- Career growth opportunities within a leading outsourcing firm.