About the Role
10Alytics is a leading educational technology company empowering individuals and corporate organizations across Africa, the Middle East, Europe, and North America with essential data and tech skills. We have successfully trained over 70,000 individuals and consulted for more than 70 organizations, helping them structure business data and achieve strategic growth. We are currently seeking a dedicated Customer Support Associate to join our dynamic team in Nigeria and serve as the primary point of contact for our growing community of learners, ensuring they receive timely support and a seamless educational experience.
Key Responsibilities- Act as the primary point of contact for learners, delivering prompt, empathetic, and effective support via various communication channels.
- Manage learner onboarding activities to ensure every participant starts their training journey with clarity and confidence.
- Maintain accurate and up-to-date records of learner interactions, inquiries, and progress within the company CRM.
- Drive participant engagement and completion rates through proactive regular follow-ups, outreach, and motivation.
- Collaborate closely with the training and technical teams to escalate and resolve complex learner issues swiftly.
- Gather valuable feedback from learners to help continuously improve our educational programs and support processes.
- Bachelor's degree in a relevant field from a recognized institution.
- Proven experience in customer support, student success, or client relations, preferably within an EdTech or tech-driven environment.
- Exceptional verbal and written communication skills with a strong customer-first mindset.
- Proficiency in using CRM software and modern collaboration tools.
- Strong organizational skills with the ability to manage multiple inquiries efficiently in a fast-paced setting.
- Passionate about education, technology, and empowering others to achieve their professional goals.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and career advancement within a fast-growing global EdTech firm.
- Collaborative, inclusive, and innovative work culture that values your contributions.
- Access to cutting-edge tech and data training programs offered by 10Alytics.