About the Role
Reverse Aesthetics Limited is a premier modern aesthetic and wellness clinic dedicated to enhancing natural beauty through safe, advanced, and personalized cosmetic treatments. We are currently looking for a friendly, professional, and detail-oriented individual to join our growing team as a Live-in Customer Service Representative. In this role, you will be the primary point of contact for our valued clientele, ensuring they receive warm, discreet, and high-quality care from their very first inquiry.
Key Responsibilities- Manage and respond promptly to customer inquiries via phone calls, WhatsApp, and other designated communication channels.
- Welcome, register, and assist clients professionally upon their arrival at the clinic.
- Handle customer feedback, address complaints tactfully, and resolve issues efficiently to maintain high satisfaction rates.
- Coordinate customer bookings, schedule appointments, and conduct timely follow-ups.
- Provide accurate, detailed information regarding our wide range of aesthetic services and packages.
- Maintain comprehensive and organized records of all customer interactions, bookings, and inquiries.
- Minimum of an SSCE qualification; an OND or higher degree will be an added advantage.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a polite, patient, confident, and highly organized demeanor.
- Basic computer proficiency and familiarity with social media platforms.
- Prior experience in a customer service or front-desk role is preferred.
- Must be willing to reside within the company-provided accommodation.
- Competitive monthly salary of N100,000.
- Free, comfortable live-in accommodation provided by the company.
- Full-time employment opportunity with stable career growth.
- Gain valuable industry experience working in a luxurious aesthetic and wellness environment.