About the Role
eRecruiter Nigeria is currently recruiting a Customer Support Analyst on behalf of our esteemed client, a key player in the dynamic African fintech space. Located in Lekki, Lagos, our client provides innovative payment solutions to individuals and businesses across the continent. We are looking for a dedicated and tech-savvy professional who is passionate about delivering exceptional customer experiences and resolving complex inquiries.
Key Responsibilities- Manage incoming calls, emails, and social media inquiries professionally and efficiently.
- Build sustainable relationships and trust with customers through open, interactive, and empathetic communication.
- Provide accurate, valid, and complete information using the appropriate internal tools and methods.
- Handle customer complaints, investigate transaction histories, provide appropriate solutions within required timelines, and follow up to ensure complete resolution.
- Keep comprehensive records of customer interactions, process customer accounts, and properly file relevant documents.
- Adhere strictly to company communication procedures, guidelines, and policies while going the extra mile to engage customers.
- Bachelor’s degree (B.Sc.) in any relevant discipline.
- 2 to 3 years of proven experience in customer service or support, preferably within the banking or fintech sector.
- Excellent verbal and written communication skills with strong active listening abilities.
- Exceptional phone contact handling skills and the ability to remain calm, professional, and courteous at all times.
- Customer-oriented mindset with the ability to adapt and respond effectively to diverse personalities.
- Fast learner who is tech-savvy, highly organized, and capable of multi-tasking, prioritizing, and managing time efficiently.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth within a fast-paced fintech environment.
- Health insurance and other attractive employee welfare benefits.