About the Role
Microsoft Corporation is looking for a dynamic and experienced Customer Success Account Manager to join our growing team in Nigeria. In this pivotal role, you will empower our enterprise clients to achieve their business goals through innovative cloud and modern workplace solutions, ensuring long-term value realization, security, and digital transformation.
Key Responsibilities- Build, maintain, and expand strong relationships with key customer stakeholders and technical professionals to enable high-quality, secure solution delivery and overall account health.
- Lead strategic program planning and customer-facing reviews, prioritizing engagements and managing stakeholder expectations to deliver on agreed customer outcomes.
- Engage customers in business value and technology conversations that align Microsoft solutions to their goals, promoting security, resiliency, and digital transformation.
- Partner with account teams to develop and execute customer success plans, translating them into bookable programs of work.
- Proactively identify, monitor, and mitigate blockers to customer consumption and adoption through data analysis and customer feedback.
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field with 5+ years of relevant experience, or Bachelor's Degree with 6+ years of experience.
- Demonstrated expertise in building and maintaining relationships with senior customer executives in large, complex accounts.
- Proven ability to manage cross-functional stakeholder relationships and build alignment around customer solutions.
- Experience planning and managing a portfolio of customer engagements, including cross-team collaboration and resource coordination.
- Industry certifications such as Microsoft Azure, AWS, ITIL, PMI, or Prosci are highly preferred.
- Competitive salary and comprehensive medical, dental, and vision insurance packages.
- Continuous learning and professional development opportunities with industry-leading certifications.
- Flexible work arrangements and robust remote work support.
- Generous paid time off and retirement savings plans.