About the Role
GUO Transport Company Limited, a household name in the Nigerian transportation industry since 1980, is seeking a dedicated and dynamic Logistics Customer Service Representative to join our expanding team. In this pivotal role, you will be the face of GUO Logistics, ensuring seamless parcel handling, efficient routing, and exceptional customer satisfaction across our busy terminals in Apo, Gwarinpa, and Choba.
Key Responsibilities- Serve as the primary point of contact for customers, offering professional guidance on parcel booking, pricing, and delivery timelines.
- Coordinate parcel routing, tripping, and dispatch operations to guarantee prompt intercity delivery.
- Supervise proper packaging, registration, and safety inspection of all items prior to transit.
- Track shipments proactively and provide timely updates to clients regarding their cargo status.
- Maintain accurate logistics documentation, including waybills, manifests, and digital CRM records.
- Resolve customer inquiries, feedback, and claims promptly to uphold the GUO brand reputation.
- Support daily revenue collection and financial reconciliation across the terminal.
- Minimum of an HND or Bachelor Degree in Logistics, Supply Chain Management, Business Administration, or related fields.
- 1 to 3 years of proven experience in courier services, transport operations, or logistics customer support.
- Strong communication, interpersonal, and problem-solving abilities.
- Proficiency in Microsoft Office applications and digital logistics tracking tools.
- Ability to thrive in a fast-paced environment and work flexible shifts, including weekends.
- Competitive salary with performance incentives.
- Comprehensive hands-on training and career growth opportunities.
- Dynamic and collaborative work environment within a leading transport brand.