About the Role
Avetium Consult Limited is currently looking for a dynamic and customer-focused Customer Service Representative to join our growing team in Nigeria. In this role, you will serve as the primary voice of our brand, delivering exceptional support to our diverse clientele while utilizing your linguistic skills in local Nigerian languages.
Key Responsibilities- Handle inbound and outbound customer calls professionally and efficiently
- Communicate fluently with customers using English and local Nigerian languages
- Respond to customer enquiries, complaints, and requests promptly
- Provide accurate information regarding company products, services, and processes
- Resolve customer issues or escalate complex matters appropriately
- Maintain accurate records of all customer interactions and transactions
- Follow approved call scripts, procedures, and quality standards
- Achieve assigned call centre KPIs including service quality, productivity, and customer satisfaction
- Maintain strict confidentiality of customer and company information
- Participate in required training and coaching sessions
- Minimum of an OND, NCE, or equivalent qualification
- Fluency in Yoruba, Igbo, or Hausa is a mandatory requirement
- Previous experience in a call centre, customer service, or BPO environment is an advantage
- Strong communication and interpersonal skills
- Good listening, problem-solving, and customer-handling abilities
- Proficiency in using computers and basic customer service applications
- Ability to work under pressure and meet performance targets
- Ability to work effectively in a team and adapt to shift schedules
- Competitive monthly remuneration of ₦120,000
- Professional training and continuous coaching sessions
- Opportunity for career growth within a leading consulting firm
- Collaborative and supportive team environment