About the Role
Avetium Consult Limited is seeking a dynamic, multilingual Customer Service Representative fluent in either Spanish or Portuguese to join our vibrant team. In this role, you will serve as the primary point of contact for our international customers, ensuring exceptional service delivery, effective problem resolution, and high levels of customer satisfaction across all communication channels.
Key Responsibilities- Handle inbound and outbound customer calls professionally and efficiently.
- Communicate fluently with customers in Spanish or Portuguese.
- Respond to customer enquiries, complaints, and requests promptly.
- Provide accurate information on products, services, and processes.
- Resolve customer issues or escalate complex matters appropriately.
- Maintain accurate records of customer interactions and transactions.
- Follow approved call scripts, procedures, and quality standards.
- Achieve assigned call centre KPIs, including service quality, productivity, and customer satisfaction.
- Maintain confidentiality of customer and company information.
- Participate in required training and coaching sessions.
- Minimum of OND, NCE, or equivalent qualification.
- Fluency in speaking and writing Spanish or Portuguese is mandatory.
- Previous experience in a call centre, customer service, or BPO environment is an added advantage.
- Strong communication, active listening, and interpersonal skills.
- Excellent problem-solving and customer-handling abilities.
- Proficiency in using computers and basic customer service applications.
- Ability to work under pressure and meet performance targets.
- Strong team player with the ability to adapt to flexible shift schedules.
- Competitive and attractive remuneration package.
- Opportunities for professional training and career growth.
- Dynamic and inclusive work environment.