About the Role
ConSol Limited, the leading provider of Contact and Call Center services in Nigeria, is seeking a dynamic, bilingual French-Speaking Customer Service Representative to join our growing team. In this role, you will act as the primary point of contact for our valued clients, ensuring every interaction reflects our commitment to superior customer satisfaction and operational excellence.
Key Responsibilities- Handle customer complaints, requests, and general inquiries via telephone, email, and text messages with professionalism and empathy.
- Manage a high volume of inbound and outbound calls while adhering strictly to established call scripts and center policies.
- Provide accurate product information and technical support to guarantee customer satisfaction.
- Utilize advanced CRM software and computer technology efficiently to track customer interactions and gather relevant data.
- Collaborate closely with team leads, supervisors, and the call center manager to maintain synergy and meet quality assurance targets.
- Compile comprehensive daily and weekly reports detailing call outcomes and customer feedback.
- Minimum of an Ordinary National Diploma (OND) in Mass Communication or a related discipline.
- 1 to 2 years of relevant work experience in a contact center or customer support environment.
- Professional certifications such as QAI Certified Contact Centre Agent or relevant contact center operations credentials will be an added advantage.
- Fluent in both spoken and written French and English.
- Working knowledge of appropriate CRM software and a strong understanding of contact center metrics.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and wellness benefits.
- Continuous professional development and certified contact center training.
- Dynamic, collaborative, and inclusive work culture in a leading Nigerian enterprise.