About the Role
Ileoja Market Place, Nigeria's most trusted online marketplace connecting buyers and sellers, is looking for a dedicated Customer Service Representative to join our dynamic team. In this role, you will play a vital part in ensuring smooth order processing, effective delivery management, and exceptional customer satisfaction across our platform. If you are passionate about delivering top-notch service and want to grow your career with a leading e-commerce brand, we want to hear from you.
Key Responsibilities- Verify and confirm customer orders via phone calls and messaging applications to ensure absolute accuracy.
- Coordinate closely with delivery agents to monitor and confirm timely, successful deliveries.
- Provide customers with proactive, real-time updates regarding their order statuses, delivery schedules, and any necessary changes.
- Maintain accurate, up-to-date digital records of all daily orders and delivery statuses for easy operational reference.
- Relay valuable customer feedback and persistent delivery challenges to management to help improve overall service quality.
- Possession of an OND, HND, NCE, FSLC, or B.Sc degree with at least 2 years of relevant customer service experience.
- Must possess a smart, professional appearance that proudly represents the Ileoja brand image.
- Demonstrate exceptional verbal and written communication skills with a confident, outgoing personality.
- Must own and be proficient in using a smartphone with reliable internet browsing capabilities and active WhatsApp functionality.
- Highly proactive, detail-oriented, and capable of managing multiple orders and follow-ups efficiently in a fast-paced environment.
- Must be at least 18 years of age or older.
- Competitive salary package with performance incentives.
- Opportunities for professional growth and career advancement within Nigeria's thriving e-commerce sector.
- A collaborative, vibrant, and supportive work environment.