About the Role
Clinix Healthcare is a leading diagnostic services provider offering a comprehensive range of diagnostic and remedial solutions equipped with modern amenities of international standards. We are renowned for delivering accurate results at reasonable rates with quick turnaround times. We are currently seeking a friendly, professional, and experienced Customer Service Representative to join our dynamic team at the Agbara Branch. The successful candidate will play a pivotal role in delivering an outstanding patient experience, handling enquiries efficiently, and ensuring smooth front-desk operations in a fast-paced medical environment.
Key Responsibilities- Welcome and attend to patients, visitors, and clients professionally and courteously at all times.
- Handle enquiries received in person, via phone calls, and through digital channels regarding diagnostic services, appointments, and test results.
- Register new patients accurately, manage appointment schedules, and coordinate seamless front-desk activities.
- Provide clear, accurate information regarding medical tests, wellness packages, payment procedures, and available healthcare services.
- Receive, manage, and resolve customer feedback and complaints, escalating complex issues to appropriate management when necessary.
- Maintain secure, accurate, and highly confidential patient records and documentation in line with industry standards.
- Liaise effectively with clinical, laboratory, and administrative teams to guarantee smooth and timely service delivery.
- Uphold Clinix Healthcare's core values of professionalism, strict confidentiality, compassionate patient care, and excellence.
- Minimum of an HND or Bachelor's Degree in any relevant academic discipline.
- Previous customer service or front-desk experience, preferably within a hospital, diagnostic centre, clinic, or medical facility.
- Completed National Youth Service Corps (NYSC) discharge or exemption certificate is an added advantage.
- Excellent verbal and written communication, interpersonal, and active listening skills.
- Strong problem-solving abilities, high attention to detail, and exceptional organisational skills.
- Good computer literacy and proficiency in operating front-desk management systems and office software.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and continuous career development within a reputable healthcare organization.
- Friendly, collaborative, and supportive work environment that prioritizes staff well-being.