About the Role
Trimmers is a premium men's social club, grooming, and wellness destination where lifestyle meets community. We are looking for a polished, articulate, and commercially minded Customer Experience & Sales Associate to serve as a key point of contact for our members and guests. In this role, you will champion our brand exclusivity, turn great interactions into lasting relationships, and drive sales across our physical and digital touchpoints.
Key Responsibilities- Act as the primary point of contact for walk-in guests, prospective members, and existing community members.
- Proactively convert digital and physical enquiries into bookings, service purchases, and membership sign-ups.
- Manage customer interactions seamlessly across WhatsApp, Instagram, phone calls, and front-of-desk touchpoints.
- Coordinate closely with internal grooming, wellness, and bar teams to ensure a frictionless client journey.
- Maintain daily records of leads, follow-ups, and sales conversions to hit performance targets.
- Minimum of an OND, HND, or Bachelor's degree in a relevant discipline.
- Proven experience in customer service, sales, luxury hospitality, or client relations.
- Exceptional verbal and written communication skills with strong telephone and chat etiquette.
- Polished personal presentation that fits a high-end lifestyle brand.
- Strong commercial awareness with the ability to upsell services and close membership sales naturally.
- Competitive salary and performance incentives.
- Opportunity to grow within a fast-expanding luxury lifestyle brand.
- A professional, upscale, and collaborative work environment.