About the Role
VDT Communications Limited, a leading provider of data communication and telecommunication solutions in Nigeria, is seeking a dynamic and dedicated Customer Service Representative to join our support team in Falomo, Lagos. In this role, you will be the primary point of contact for our enterprise and service provider clients, ensuring they receive reliable assistance and maintaining our commitment to top-tier customer service excellence.
Key Responsibilities- Respond promptly to customer enquiries via phone calls, emails, and social media channels.
- Provide accurate and timely information regarding VDT Communications products and services.
- Receive, document, and resolve customer complaints professionally, escalating complex issues when necessary.
- Maintain strong professional relationships with clients to foster loyalty and retention.
- Maintain accurate records of customer interactions and prepare periodic feedback reports.
- Liaise with technical and internal departments to fast-track service requests and issue resolutions.
- Ensure full compliance with company customer service policies and quality standards.
- A Bachelor’s degree or HND in Business Administration, Mass Communication, Marketing, or a related field.
- 1 to 3 years of relevant customer service experience, preferably within the telecommunications or ICT sector.
- Excellent verbal and written communication skills.
- Strong problem-solving, conflict-resolution, and active listening abilities.
- Proficiency in Microsoft Office applications and CRM tools.
- Ability to remain calm, empathetic, and professional under pressure.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and continuous training.
- A collaborative and supportive work environment within a leading tech company.