About the Role
First Excelsia, a leading Human Resources and Management Consulting firm, is seeking a professional, customer-focused Customer Service Representative for our esteemed client in the logistics sector. In this role, you will serve as the primary point of contact for clients, delivering exceptional support by responding to inquiries, resolving complaints, and ensuring a seamless customer experience across the Nigerian business terrain.
Key Responsibilities- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Resolve customer complaints efficiently while ensuring a positive brand experience and long-term loyalty.
- Process customer requests and provide accurate information regarding logistics and transportation services.
- Coordinate with operations and internal departments to resolve complex customer issues in a timely manner.
- Monitor active service requests and conduct follow-ups to guarantee complete resolution.
- Maintain accurate records of all customer interactions, complaints, and service requests in company databases.
- Prepare regular customer service reports and escalate recurring operational issues to management.
- Identify opportunities to enhance the customer journey and recommend actionable process improvements.
- Bachelor Degree in Business Administration, Social Sciences, or a related field from a recognized institution.
- 1 to 2 years of proven customer service experience, preferably within logistics, transportation, or fast-paced service industries.
- Computer savvy with strong proficiency in Microsoft Excel and other Microsoft Office productivity tools.
- Exceptional verbal and written communication skills with a professional telephone etiquette.
- Strong interpersonal, negotiation, and relationship management capabilities.
- Outstanding problem-solving skills with a proactive approach to addressing client concerns under pressure.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement within a reputable consulting environment.
- A collaborative, dynamic, and supportive work culture.