About the Role
Ecohome Solutions Co., Ltd., a premier global provider of renewable energy and smart energy storage solutions, is seeking a dynamic Customer Care and Sales Support Assistant to join our growing team in Abuja. In this pivotal office-based role located in Asokoro, you will act as the vital bridge between our prospective clients and our technical sales team, helping households and businesses transition to reliable, green solar power.
Key Responsibilities- Handle incoming customer inquiries promptly via phone, WhatsApp, and walk-ins at our Abuja office with utmost professionalism.
- Proactively contact assigned leads, schedule property visits, and confirm customer requirements on the exact same day.
- Accurately record detailed client information on standard forms, including appliance load profiles, daily usage hours, and energy expenditures.
- Promptly submit confirmed client details to management to facilitate the rapid preparation of tailored renewable energy proposals.
- Maintain consistent follow-ups with pending or unresponsive leads while logging all conversation histories meticulously.
- Possess clear, confident spoken English communication skills, with fluency in Hausa considered a strong added advantage.
- Demonstrate exceptional active listening skills with high accuracy in capturing important customer details.
- Exhibit strong time-management discipline with a proven commitment to same-day client outreach.
- Display patience, organization, and the ability to manage high-volume daily phone interactions effortlessly.
- Maintain operational proficiency in WhatsApp, Microsoft Word, and Microsoft Excel.
- Reside in Abuja and be fully available to work on-site from our Asokoro office daily.
- Prior experience in customer service, call centers, front desk administration, or tele-sales is advantageous.
- Receive a competitive fixed monthly salary complemented by attractive performance-based sales commissions.
- Undergo comprehensive, hands-on product training covering cutting-edge solar inverters and lithium battery storage systems.
- Enjoy clear internal career progression pathways moving into full sales, project coordination, or client management.
- Thrive within a collaborative, tight-knit team environment where individual contributions are consistently recognized.