About the Role
Rubels & Angels is a premier food experience brand known for serving the tastiest crispy chicken, crunchy fish fillets, wholesome food bowls, and surprise trays. We are currently looking for a vibrant and customer-focused Customer Service Officer (Waiter/Waitress) to join our growing team in Nigeria. In this role, you will be the friendly face of our brand, ensuring that every guest—whether dining onsite or ordering online—enjoys a seamless and delightful culinary experience.
Key Responsibilities- Welcome and attend to onsite guests in a warm, professional, and friendly manner.
- Take accurate food and beverage orders for both dine-in customers and online platforms.
- Serve meals promptly while ensuring exceptional quality and presentation.
- Respond to online orders and inquiries, coordinating timely fulfillment with the kitchen staff.
- Provide expert menu knowledge and tailored recommendations to enhance the customer experience.
- Handle customer feedback and resolve complaints gracefully, escalating when necessary.
- Process payments accurately using POS systems and handle billing efficiently.
- Maintain high standards of cleanliness and organization across all dining and service areas.
- Ensure strict compliance with food safety and hygiene regulations at all times.
- Minimum of a Secondary School Certificate (SSCE); an OND is an added advantage.
- 1 to 2 years of proven experience in customer service, waitering, or hospitality.
- Excellent verbal communication and interpersonal skills.
- Proficiency in using basic computers, POS systems, and online food ordering platforms.
- Strong multitasking, time management, and problem-solving abilities.
- Ability to work well under pressure with a positive attitude.
- Neat, professional appearance and flexibility to work shifts, weekends, and holidays.
- Competitive salary with performance-based incentives.
- Comprehensive training in hospitality and customer service.
- Opportunities for career growth within a fast-expanding food brand.
- A vibrant, supportive, and engaging work environment.
- Staff meals and other employee perks.