About the Role
DynamicPlus Advisory is a professional consultancy dedicated to providing strategic and cost-effective business solutions to start-ups and SMEs. We are currently seeking a dynamic and result-oriented Customer Service Officer / Social Media Executive to join our growing team in Lagos. In this dual role, you will be the friendly face of our brand, ensuring exceptional client satisfaction while supporting our digital presence.
Key Responsibilities- Attend to customer enquiries promptly via phone, WhatsApp, and various social media channels.
- Manage, monitor, and respond to social media messages, direct messages, and comments professionally.
- Assist the marketing team with creating, scheduling, and posting engaging social media content.
- Maintain strong, positive relationships with existing and prospective customers to foster brand loyalty.
- Support the internal team with day-to-day administrative tasks and general customer service activities.
- Fresh graduates (BSc/HND) and serving NYSC Corps Members are strongly encouraged to apply.
- Possess excellent written and verbal communication, as well as strong interpersonal skills.
- Must be customer-focused, approachable, friendly, and maintain a high level of professionalism.
- Basic knowledge of major social media platforms and digital content management.
- Demonstrated ability to multitask and respond to client enquiries swiftly and accurately.
- Computer literacy and familiarity with digital productivity tools will be an added advantage.
- Candidates must reside around Lekki, Ajah, Sangotedo, or easily accessible nearby areas in Lagos.
- Hands-on professional experience in business consultancy, customer service, and digital marketing.
- Mentorship from experienced industry professionals in a supportive and collaborative work environment.
- Opportunities for career advancement and potential permanent placement upon successful completion of service.
- A vibrant, learning-focused workplace located in a prime area of Lagos.