About the Role
Elvaridah is a dynamic Business Development Company dedicated to helping startups and established enterprises launch, improve, differentiate, and expand their operations. We are currently looking for a passionate and detail-oriented Client Service Officer to join our growing team in Nigeria. In this role, you will act as the primary point of contact for our valued clients, ensuring they receive prompt, professional, and effective support across various communication channels while assisting our operations team with essential administrative tasks.
Key Responsibilities- Receive and efficiently respond to client enquiries, requests, and complaints via phone, WhatsApp, email, and other communication channels.
- Assess client needs accurately, providing relevant information or escalating complex issues to the Admin and Operations Executive.
- Maintain comprehensive and organized records of all client interactions, requests, and resolutions using CRM tools.
- Conduct timely follow-ups with clients to provide progress updates, gather feedback, and ensure overall satisfaction.
- Collaborate closely with the Admin and Operations Executive to prepare documents, reports, and correspondence.
- Support office coordination, schedule meetings, and handle general administrative duties as assigned.
- Bachelor's degree or equivalent in a relevant field.
- Minimum of 1 to 2 years of proven experience in customer service, client relations, or administrative support roles.
- Exceptional verbal and written communication skills with a strong customer-first mindset.
- Proficiency in Microsoft Office Suite, Google Workspace, and familiarity with CRM software.
- Strong organizational abilities, attention to detail, and the capacity to multitask effectively in a fast-paced environment.
- Ability to handle challenging client situations with patience, empathy, and professionalism.
- Competitive salary package within the Nigerian business development sector.
- Opportunities for professional growth and skills development.
- A collaborative, supportive, and engaging work environment.