About the Role
Resource Intermediaries Limited is a leading outsourcing firm in Nigeria committed to easing business burdens through expert human resource management and people placement. We are currently seeking a dynamic and dedicated Customer Service Officer to join our growing team in Oyo. In this role, you will serve as the primary point of contact for our valued clients, delivering exceptional service, fostering positive relationships, and ensuring prompt resolution of inquiries. If you are a proactive professional with a passion for customer satisfaction, we invite you to apply and grow your career with us.
Key Responsibilities- Provide exceptional customer service through phone, email, and online channels.
- Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
- Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
- Follow established protocols and procedures for handling customer interactions.
- Accurately document customer interactions and maintain detailed records.
- Identify and escalate complex issues or complaints to the appropriate team.
- Adapt to changing customer needs and situations with a positive and professional attitude.
- Work effectively within a team environment to achieve customer service goals.
- Maintain a positive and professional demeanor even in challenging situations.
- Participate in ongoing training and development to enhance customer service skills.
- Minimum of an HND or BSc in a related discipline.
- At least 2 years of proven experience in a customer service role.
- Must be fluent in both Yoruba and Hausa languages.
- Excellent verbal and written communication skills.
- Strong problem-solving, conflict resolution, and interpersonal abilities.
- Ability to handle pressure, manage stress, and thrive in a fast-paced environment.
- Female applicants only, aged 30 years or maximum.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and ongoing training.
- A supportive, collaborative, and inclusive work environment.