About the Role
Resource Intermediaries Limited (RIL) is a premier outsourcing firm in Nigeria committed to easing business burdens through professional human resource management, people placement, and learning and development solutions. We are currently looking for a vibrant and customer-focused Customer Service Officer to join our team in Lagos. In this role, you will be the primary point of contact for our clients, ensuring that every interaction is handled with utmost professionalism, empathy, and efficiency while upholding our core brand pillars of flexibility, resourcefulness, and knowledge.
Key Responsibilities- Actively listen to customer inquiries and concerns, demonstrating empathy and professional understanding at all times.
- Resolve customer issues promptly and efficiently, consistently striving to exceed service expectations.
- Follow established company protocols and procedures for handling diverse customer interactions.
- Accurately document customer interactions and maintain detailed, up-to-date service records.
- Identify and escalate complex issues or unresolved complaints to the appropriate internal teams.
- Adapt to changing customer needs and dynamic situations with a positive, solution-oriented attitude.
- Work collaboratively within a team environment to achieve departmental and organizational customer service goals.
- Maintain a positive and professional demeanor even when navigating challenging customer situations.
- Participate actively in ongoing training and development sessions to continuously enhance customer service skills.
- Contribute positively to a supportive and engaging work environment for all colleagues.
- Minimum of an HND or BSc degree in a related discipline.
- At least 2 years of proven professional experience in a customer service role.
- Must be a maximum of 30 years old.
- Fluent in both Yoruba and Hausa languages to facilitate diverse customer communication.
- Excellent verbal and written communication, as well as strong interpersonal skills.
- Strong problem-solving, analytical, and conflict-resolution abilities.
- A deep-seated commitment to delivering outstanding customer service and relationship management.
- Proven ability to handle pressure and stress effectively in a fast-paced environment.
- Competitive monthly salary of N148,000.
- Comprehensive Pension scheme.
- Health Maintenance Organization (HMO) coverage.
- Attractive 13th Month Bonus.
- Paid Leave Allowance.