About the Role
Danferd Specialist Clinics is a fully equipped private hospital located in Port Harcourt, Rivers State, Nigeria, providing comprehensive healthcare services on a 24-hour basis. We are currently seeking a dedicated and articulate Customer Care Officer to serve as the welcoming face of our facility. In this front desk role, you will be the first point of contact for our patients, visitors, and medical partners, playing a crucial part in delivering compassionate, efficient, and seamless healthcare administration services.
Key Responsibilities- Greet and welcome patients, visitors, and staff with professionalism, empathy, and courtesy.
- Manage front desk operations including answering phone calls, responding to inquiries, and routing communications appropriately.
- Register new patients, update medical records, and manage appointment scheduling efficiently.
- Handle patient billing inquiries, process payments, and maintain accurate daily transaction records.
- Coordinate with medical and administrative staff to ensure smooth patient flow through the clinic.
- Address patient concerns and resolve complaints promptly while maintaining hospital confidentiality standards.
- Must be a university graduate with a valid post-NYSC certificate.
- Prior experience in a customer service, front desk, or healthcare administrative role will be a strong added advantage.
- Must be fully computer literate with proficiency in Microsoft Office applications and hospital management software.
- Residency within close proximity to the hospital in Port Harcourt is mandatory for easy commute.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a patient-first attitude and high emotional intelligence.
- Competitive salary package commensurate with qualifications and experience.
- Opportunities for professional growth within a reputable healthcare institution.
- A supportive, collaborative, and health-focused work environment.