About the Role
Eko Maintenance Limited is a rapidly growing Facility Management Company specializing in the maintenance of high-rise building facilities, with our office located in Victoria Island, Lagos. We are currently seeking a dedicated and experienced Customer Service Officer to join our dynamic team and help drive our commitment to exceptional service delivery.
Key Responsibilities- Handle customer inquiries and complaints through phone calls, emails, and live chat across various communication channels.
- Provide accurate and detailed information regarding company products, facility services, policies, and operational procedures.
- Resolve customer issues promptly, professionally, and empathetically to ensure high levels of customer satisfaction and retention.
- Build and maintain positive, lasting relationships with both existing and prospective clients in a fast-paced environment.
- Maintain accurate and up-to-date records of all customer interactions, feedback, service requests, and transactions.
- Collaborate closely with internal departments to ensure smooth operations and escalate complex issues when necessary.
- Possession of an HND or Bachelor Degree in a relevant field is a distinct advantage.
- Minimum of 3 years of proven professional experience in customer service, relations, or complaint resolution.
- Excellent verbal, written, interpersonal, and active listening communication skills.
- Strong problem-solving abilities, conflict resolution skills, and attention to detail.
- Proficiency in Microsoft Office applications and working knowledge of Customer Relationship Management (CRM) systems.
- Ability to multitask, prioritize workloads effectively, and work independently as well as collaboratively in a team.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within a leading facility management company.
- Comprehensive health insurance and other corporate welfare benefits.
- A collaborative, supportive, and engaging work environment in the heart of Victoria Island, Lagos.