Customer Service Officer

About the Role

Eko Maintenance Limited is a rapidly growing Facility Management Company specializing in the maintenance of high-rise building facilities, with our office located in Victoria Island, Lagos. We are currently seeking a dedicated and experienced Customer Service Officer to join our dynamic team and help drive our commitment to exceptional service delivery.

• Handle customer inquiries and complaints through phone calls, emails, and live chat across various communication channels.
• Provide accurate and detailed information regarding company products, facility services, policies, and operational procedures.
• Resolve customer issues promptly, professionally, and empathetically to ensure high levels of customer satisfaction and retention.
• Build and maintain positive, lasting relationships with both existing and prospective clients in a fast-paced environment.
• Maintain accurate and up-to-date records of all customer interactions, feedback, service requests, and transactions.
• Collaborate closely with internal departments to ensure smooth operations and escalate complex issues when necessary.

• Possession of an HND or Bachelor Degree in a relevant field is a distinct advantage.
• Minimum of 3 years of proven professional experience in customer service, relations, or complaint resolution.
• Excellent verbal, written, interpersonal, and active listening communication skills.
• Strong problem-solving abilities, conflict resolution skills, and attention to detail.
• Proficiency in Microsoft Office applications and working knowledge of Customer Relationship Management (CRM) systems.
• Ability to multitask, prioritize workloads effectively, and work independently as well as collaboratively in a team.

• Competitive salary package commensurate with industry standards.
• Opportunities for professional growth and career advancement within a leading facility management company.
• Comprehensive health insurance and other corporate welfare benefits.
• A collaborative, supportive, and engaging work environment in the heart of Victoria Island, Lagos.

Skills