Customer Care Representative

About the Role

Hadiel Health is a dynamic health-tech and health-sharing insurtech company based in Lagos, Nigeria, dedicated to providing affordable healthcare protection and tailored health plans for households, communities, and the informal or gig economy. We are currently looking for a passionate and empathetic Customer Care Representative to join our growing team and help us deliver outstanding service to our valued members.

• Manage incoming customer inquiries and complaints across various communication channels professionally and promptly.
• Provide accurate and detailed information regarding Hadiel Health plans, coverage, and onboarding processes.
• Resolve customer issues with strong problem-solving skills and a high level of attention to detail.
• Maintain a calm, patient, and professional demeanor while navigating a fast-paced environment.
• Record customer interactions, feedback, and inquiries accurately within the company database and Microsoft Office tools.
• Collaborate with internal teams to escalate and resolve complex technical or healthcare-related claims and inquiries.

• Possession of a Bachelor’s degree or HND in a relevant discipline.
• 1 to 3 years of relevant experience in customer service, support, or a related role.
• Excellent verbal and written communication, as well as interpersonal skills.
• Demonstrated proficiency in Microsoft Office applications.
• Ability to multitask, prioritize, and manage time effectively in a digital-first workspace.

• Competitive salary package with regular performance reviews.
• Comprehensive health insurance coverage for you and your dependents.
• Opportunities for professional growth and career advancement within the health-tech sector.
• A collaborative, inclusive, and forward-thinking work culture in Lagos.

Skills