About the Role
Golden Bell's Multi Concepts (GBMC) Limited, a premier hospitality consulting and management firm, is currently seeking a dedicated and organized Housekeeping Control Desk Personnel to join our dynamic team in Port Harcourt, Rivers State. In this pivotal role, you will serve as the central communication hub for the housekeeping department, coordinating daily activities, managing staff schedules, and ensuring the highest standards of cleanliness and guest satisfaction are consistently maintained across our facilities.
Key Responsibilities- Manage the housekeeping control desk, serving as the primary point of contact for inter-departmental communications and guest requests.
- Coordinate daily room assignments and cleaning schedules for housekeeping staff based on occupancy reports and guest arrivals.
- Monitor and track the cleanliness status of all guest rooms and public areas in real-time using property management systems.
- Handle lost and found inquiries, logging items securely and following up with guests promptly.
- Dispatch maintenance work orders for housekeeping-related repairs and track their timely completion.
- Maintain accurate records of attendance, supply inventory, and linen distribution.
- Ensure adherence to all health, safety, and sanitation protocols within the department.
- Minimum of OND, NCE, or relevant academic qualification in hospitality management or a related field.
- Proven previous experience working in a housekeeping or front office department within the hospitality industry.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Proficiency in computer operations and hotel management software.
- Ability to work flexible shifts, including weekends and public holidays.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within the hospitality sector.
- Health insurance and medical benefits.
- A supportive and dynamic work environment.