About the Role
Baobabplus, a leading social business dedicated to expanding energy and digital access across Africa, is seeking a dynamic and dedicated Customer Service Officer to join our growing team in Nigeria. In this role, you will play a crucial part in the smooth running of branch operations and profitability, ensuring every client receives prompt, professional, and warm service that aligns with our mission of empowering local communities.
Key Responsibilities- Represent the institution professionally by attending to walk-in clients promptly, advising them on suitable products, and issuing client ID cards.
- Process credit applications, updates, and documentation accurately on T24, while preparing loan documents and daily operational reports.
- Manage till operations, cash disbursements, and loan distributions strictly in compliance with company procedures.
- Maintain secure archiving processes for legal documents, manage client databases, and conduct routine branch asset and stock inventories.
- Handle additional administrative duties as assigned by branch management to support overall team success.
- B.Sc degree in Social Sciences or any related discipline.
- Mandatory completion of the National Youth Service Corps (NYSC).
- Strong computer literacy with proficiency in Microsoft Office, particularly Word and Excel.
- Previous experience in data entry, till management, or stock control within the banking or financial services sector.
- Excellent communication skills in written and spoken English, paired with high attention to detail and absolute discretion regarding confidential information.
- Proximity to the branch location is essential.
- Opportunity to work with a pioneering social business impacting energy and digital access in Africa.
- Dynamic, collaborative, and growth-oriented work environment.
- Continuous professional development and career advancement opportunities within the Baobab Group network.