About the Role
Simba Group, a leading Nigerian conglomerate with over two decades of excellence across communications, agriculture, transportation, and power sectors, is seeking a customer-focused Customer Service Executive. In this vital role, you will act as the primary touchpoint for our valued customers and corporate clients, ensuring every interaction reflects our deep commitment to quality service and operational excellence nationwide.
Key Responsibilities- Respond promptly to customer enquiries via phone, email, WhatsApp, and other support channels.
- Handle and resolve customer complaints efficiently while providing accurate product and pricing information.
- Collaborate closely with internal departments including Sales, Service, and Spares to expedite issue resolution.
- Maintain thorough and accurate records of all customer interactions, feedback, and escalations.
- Follow up on pending orders, service requests, and customer concerns to guarantee complete satisfaction.
- Identify recurring service bottlenecks and proactively escalate them to management for continuous improvement.
- Prepare regular customer service reports and foster long-term positive relationships with clients.
- Bachelor’s Degree or HND in Business Administration, Marketing, Communications, or a related field.
- Minimum of 2 years of proven professional experience in customer service or a client-facing role.
- Exceptional verbal and written communication, active listening, and interpersonal skills.
- Strong problem-solving abilities with the capacity to remain calm and professional under pressure.
- Proficiency in Microsoft Office suite and overall computer literacy.
- Prior working experience or familiarity with the Nigerian automotive or tech industry is an added advantage.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and continuous career development within a multi-industry conglomerate.
- A collaborative, supportive, and inclusive work environment in a well-established organization.