About the Role
Clinix Healthcare is a leading diagnostic services provider offering a full range of advanced diagnostic and remedial solutions equipped with modern international-standard amenities. We are renowned for delivering accurate results at reasonable rates with quick turnaround times. We are currently seeking a professional, customer-focused, and experienced Customer Service Executive to join our dynamic team at the Awoyaya Branch in Lagos. The successful candidate will play a pivotal role in delivering an exceptional patient experience, expertly managing customer enquiries, and ensuring seamless, efficient front-desk operations.
Key Responsibilities- Welcome and attend to patients, visitors, and clients professionally, warmly, and courteously.
- Handle incoming enquiries in person, via phone, and through digital channels regarding healthcare services, appointments, and test results.
- Register patients accurately, schedule appointments efficiently, and coordinate daily front-desk activities.
- Provide clear, accurate information regarding medical tests, health packages, payment procedures, and available services.
- Receive, manage, and resolve customer complaints promptly while escalating complex issues appropriately.
- Maintain precise, confidential patient records and comprehensive documentation in line with industry standards.
- Liaise effectively with internal clinical and administrative teams to guarantee seamless service delivery.
- Uphold Clinix Healthcare's core values of professionalism, strict confidentiality, and outstanding patient care.
- Minimum of an HND or Bachelor Degree in any relevant academic discipline.
- 3 to 5 years of proven customer service experience, or at least 2 years of dedicated experience within a healthcare-related setting.
- Prior working experience in a hospital, diagnostic centre, clinic, or medical facility will be a strong added advantage.
- Must have successfully completed the mandatory NYSC program.
- Exceptional communication, interpersonal, listening, and problem-solving abilities.
- Good computer literacy and practical familiarity with front-desk management systems.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and career development within a reputable healthcare organization.
- Comprehensive health benefits and supportive work environment.