About the Role
Betgr8 is a premier gaming and entertainment platform offering sports betting, casino games, and virtual products across Nigeria and broader African markets. Operating both digital platforms and physical retail betting shops, we pride ourselves on delivering secure, user-friendly, and seamless experiences. As a Customer Service Agent, you will serve as the primary voice of our brand, ensuring every player receives prompt, professional, and effective assistance.
Key Responsibilities- Manage customer inquiries and resolve issues across multiple channels including Email, Live Chat, Telegram, and Inbound/Outbound Phone Calls.
- Provide accurate information regarding account management, sports betting rules, deposits, withdrawals, and platform navigation.
- Troubleshoot technical complaints efficiently while maintaining high standards of customer satisfaction and empathy.
- Log customer interactions, feedback, and emerging issues accurately using Zendesk and Google Workspace tools.
- Collaborate closely with internal teams to escalate complex cases and contribute insights for service improvement.
- Bachelor degree in a relevant academic field from a recognized institution.
- Minimum of 2 years of proven customer service experience within the gaming, betting, or related fast-paced digital industry.
- Exceptional verbal and written communication skills with a polite, professional, and confident demeanor.
- Demonstrated ability to multitask, prioritize tasks, and remain organized under pressure.
- Proficiency in utilizing helpdesk software such as Zendesk alongside Google Workspace, particularly Google Sheets.
- Flexibility to work on rotational shifts, including weekends and public holidays, to support our 24/7 audience.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within a rapidly expanding gaming company.
- Dynamic, collaborative, and inclusive work environment with ongoing training and support.