About the Role
Fortics Lifecare Limited, a trusted network of primary healthcare providers offering comprehensive value-added services, is seeking a dedicated Customer Representative to join our front desk team in Lagos. In this vital role, you will serve as the warm, professional face of our facility, ensuring every patient and visitor receives exceptional care and guidance from the moment they arrive.
Key Responsibilities- Welcome and attend to patients, visitors, and clients with professionalism, empathy, and courtesy.
- Register new patients accurately and maintain up-to-date patient information systems.
- Manage incoming enquiries, schedule appointments, handle phone calls, and oversee daily front-desk activities.
- Direct patients seamlessly to the appropriate medical departments and practitioners.
- Follow up promptly on patient requests, inquiries, and complaints to ensure complete satisfaction.
- Maintain precise front-desk records and documentation.
- Support basic billing, administrative processes, and hospital operations where required.
- Ensure the reception and waiting areas remain clean, organized, and welcoming at all times.
- Minimum of SSCE, OND, or Nursing Assistant certification.
- 0 to 2 years of relevant work experience in customer service or healthcare administration.
- Must reside within Mile 12, Agric, Ikorodu, or surrounding areas of Lagos State with easy access to the facility.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Basic computer literacy and proficiency in operating office tools.
- Ability to remain calm, professional, and composed while working under pressure.
- Competitive entry-level salary package.
- Comprehensive healthcare benefits and staff medical discounts.
- Opportunities for professional growth and skills development within a supportive healthcare environment.
- A collaborative, patient-focused work culture.