About the Role
Afconrecruit Limited is dedicated to providing innovative solutions that improve the quality and output of work transactions for both employers and employees. We are currently looking for a dynamic and results-driven Customer Relationship and Communications Manager to join our growing team in Nigeria. In this role, you will serve as the primary link between our organization and our valued clients, building strong relationships, managing communications, and ensuring an exceptional customer experience across all touchpoints.
Key Responsibilities- Build and maintain strong, long-lasting relationships with customers and key clients.
- Manage customer enquiries, complaints, feedback, and timely follow-ups.
- Ensure professional and proactive communication with internal and external stakeholders.
- Monitor customer satisfaction metrics and identify strategic areas for service improvement.
- Develop and implement effective strategies to boost customer retention and brand loyalty.
- Coordinate client meetings, engagement activities, and relationship-building initiatives.
- Prepare, edit, and manage professional customer-facing communications and reports.
- Collaborate closely with Sales, Marketing, and Operations departments to optimize the overall customer experience.
- Support corporate communications to maintain and elevate the organization's professional image in the Nigerian market.
- Bachelor's degree or HND in Business Administration, Communications, Marketing, Public Relations, Mass Communication, or a related field.
- 3 to 5 years of proven professional experience in Customer Relationship Management, Corporate Communications, Client Services, or Public Relations.
- Exceptional verbal, written, and interpersonal communication skills.
- Demonstrated expertise in conflict resolution, negotiation, and problem-solving.
- Proficiency in using Microsoft Office Suite and modern CRM tools.
- Strong organizational abilities with the capacity to thrive under pressure and manage multiple priorities.
- High emotional intelligence, professional presentation, and a deeply customer-focused mindset.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth, career advancement, and continuous learning.
- Dynamic, collaborative, and inclusive work environment with a supportive team.
- Health insurance and other employee welfare benefits.