About the Role
Uleval Technology is seeking an experienced, mature, and customer-focused Customer Relations Officer to manage guest interactions and support an exceptional customer experience within a dynamic hospitality and entertainment environment. This is a highly visible, customer-facing role requiring confidence, composure, and the ability to represent our organization professionally across physical and digital touchpoints.
Key Responsibilities- Welcome and attend to guests professionally, addressing enquiries via phone, WhatsApp, email, social media, and in-person.
- Manage guest complaints and execute effective service-recovery situations to ensure high satisfaction and repeat patronage.
- Liaise seamlessly with Front Office, Housekeeping, Restaurant, Accounts, and Security departments to resolve guest concerns.
- Maintain accurate records of all enquiries, feedback, and resolutions while protecting customer confidentiality.
- Monitor and respond to digital customer engagement channels, escalating critical online reviews or public complaints as necessary.
- 3 to 5 years of relevant experience in guest relations, hotel front office, concierge, or resort operations within the hospitality sector.
- OND, HND, or Bachelor's Degree in Hospitality Management, Business Administration, Mass Communication, or related fields.
- Exceptional emotional intelligence, conflict-resolution skills, and professional communication abilities.
- Basic computer literacy and familiarity with CRM, hotel management, or customer-support booking systems.
- Flexibility to work shifts, weekends, public holidays, and high-volume peak periods.
- Competitive salary with performance-based incentives.
- Opportunities for professional training and career advancement in a progressive organization.
- Health insurance and wellness support.
- A vibrant, supportive, and professional work environment.