About the Role
Champions Learning Fields, a reputable educational institution located in Tunga, Minna, Niger State, is recruiting a Customer Relations Manager to join our dynamic team. This role is pivotal in fostering positive relationships with our diverse stakeholder community, including students, parents, staff, and external partners. You will be responsible for managing customer interactions, resolving concerns, and implementing strategies that enhance overall satisfaction and loyalty.
Key Responsibilities- Develop and execute customer relationship strategies to improve satisfaction and retention
- Handle inquiries, complaints, and feedback from students, parents, and stakeholders with professionalism
- Monitor customer interactions and maintain detailed records using CRM systems
- Coordinate with various departments to ensure seamless service delivery
- Create and implement customer engagement programs and initiatives
- Generate reports on customer satisfaction metrics and recommend improvements
- Represent the institution at community events and parent engagement activities
- Bachelor's degree (BSc, B.Tech, or NCE) with minimum 1 year relevant experience, OR
- Master's degree (MSc, PGD, or HND) with minimum 1 year relevant experience, OR
- Senior Secondary School Certificate (SSCE) with proven customer relations experience
- Must be a practicing Christian
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and basic CRM software