About the Role
Joes & Eves is recognized as a leading business management and solutions provider for MSMEs in Nigeria, renowned for innovative corporate strategies and customer-centric values. We are currently seeking a dynamic and detail-oriented Customer Experience Officer to join our growing team in Lekki, Lagos. In this role, you will champion our commitment to excellence by managing client relationships, resolving inquiries, and guiding customers seamlessly through their journey with us.
Key Responsibilities- Serve as the primary point of contact for customer inquiries, complaints, feedback, and service requests across phone, email, and WhatsApp.
- Manage client relationships from initial inquiry through project completion and after-sales support.
- Provide timely updates to clients regarding project progress, delivery timelines, and service-related matters.
- Collaborate closely with Operations, Sales, Project Management, and Administrative teams to efficiently resolve customer concerns.
- Handle complaints with high professionalism, ensuring swift resolution and thorough follow-up.
- Maintain accurate customer records, communication logs, and comprehensive feedback reports.
- Schedule client meetings, consultations, site visits, and follow-up appointments.
- Ensure clients receive precise information regarding company services, processes, and project timelines.
- Bachelor's Degree or HND in Business Administration, Mass Communication, Marketing, Public Relations, or a related discipline.
- Minimum of 4 to 6 years of relevant experience in customer experience, client relations, or a similar role.
- Prior industry experience in real estate, construction, interior design, property development, or related sectors is strongly preferred.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- Proven capacity to manage difficult customer situations and complaints with tact and professionalism.
- Proficiency in Microsoft Office suite, email management, WhatsApp Business, and CRM tools.
- Must be based in or willing to work on-site in Lekki, Lagos.
- Competitive salary package with performance-based incentives.
- Opportunities for professional development and career growth within a progressive organization.
- Health insurance coverage and other standard corporate employee benefits.
- A collaborative, innovative, and supportive work environment.