About the Role
Micdee Designs Limited is seeking a courteous, articulate, and customer-focused Front Desk Personnel to manage our front desk operations and serve as the primary point of contact for clients, visitors, vendors, and stakeholders. In this role, you will uphold our professional standards, create a welcoming environment, and deliver an exceptional client experience while offering general administrative support in a dynamic design-focused workplace.
Key Responsibilities- Welcome, receive, and attend to visitors, clients, and business associates with utmost professionalism.
- Manage incoming calls, emails, and general enquiries, ensuring prompt, accurate, and appropriate responses.
- Direct visitors and enquiries to the relevant internal departments or personnel efficiently.
- Manage visitor registration, appointments, meeting schedules, and overall reception area activities.
- Handle client complaints and feedback professionally, escalating complex issues to management where necessary.
- Maintain a neat, organized, and presentable reception area at all times.
- Receive, sort, and distribute incoming correspondence, parcels, and corporate deliveries.
- Provide general administrative support, including filing, documentation, printing, and accurate record-keeping.
- Bachelor's Degree or HND in Business Administration, Mass Communication, Public Relations, Hospitality Management, or a related discipline.
- 1 to 3 years of relevant professional experience in front desk administration, customer service, or client relations.
- Excellent verbal and written communication skills with strong telephone etiquette.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational, interpersonal, and multitasking abilities.
- Professional appearance and a warm, customer-oriented disposition.
- Ability to remain calm and handle challenging situations with tact and professionalism.
- Prior experience in the interior design, architecture, construction, real estate, or hospitality industry is a distinct advantage.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and skill development.
- A vibrant, creative, and collaborative work environment.
- Health insurance and other corporate welfare benefits.