Customer Engagement Officer

About the Role

Leadway Assurance Company Limited, a premier financial services provider in Nigeria founded in 1970, is looking for a dynamic and goal-driven Customer Engagement Officer to join our expanding team. If you are a natural people person with a passion for delivering exceptional service and forging meaningful connections, this is your opportunity to build a rewarding career with an industry leader renowned for integrity and excellence.

• Act as the primary point of contact for clients, nurturing strong, long-lasting relationships to drive customer satisfaction and retention.
• Identify and pursue new business opportunities, effectively promoting our comprehensive range of insurance and financial products.
• Collaborate closely with internal teams and broker networks to deliver seamless service and address customer inquiries promptly.
• Provide expert guidance on insurance policies and financial solutions tailored to individual and corporate client needs.
• Meet and exceed performance targets and key performance indicators (KPIs) set by the organization.

• Minimum of a Bachelor's degree or equivalent in a relevant discipline.
• Exceptional verbal and written communication skills with a confident and persuasive interpersonal style.
• A proactive, positive attitude and a strong drive for achieving results in a fast-paced environment.
• Ability to build rapport easily and understand client needs effectively.
• Prior experience in customer service, sales, or the financial/insurance sector will be an added advantage.

• Attractive earnings with competitive performance-based incentives and bonuses.
• Comprehensive professional training and continuous career development programs.
• Clear pathways for career progression within a reputable Nigerian financial institution.
• A supportive, collaborative, and customer-centric work culture.

Skills