About the Role
DHL, the global leader in logistics and express delivery, is seeking a dynamic Customer Contact Centre Advisor fluent in both English and Mandarin Chinese. In this frontline role, you will serve as the primary point of contact for our growing Chinese-speaking customer base across Nigeria and West Africa, delivering exceptional service and building lasting customer loyalty.
Key Responsibilities- Accept and register service bookings accurately and efficiently in both English and Mandarin across phone and email channels.
- Provide expert guidance on customs requirements, transit times, and pricing to diverse international clients.
- Identify upselling opportunities and convert routine inquiries into valuable sales leads.
- Collaborate cross-functionally with operations teams to resolve customer queries swiftly and effectively.
- Maintain strict adherence to DHL quality standards while demonstrating empathy and cultural awareness.
- University degree or Higher Diploma with a minimum of 2 years of customer service, sales, or operations experience.
- Mandatory fluency in spoken and written Mandarin Chinese and English.
- Strong interpersonal, conflict resolution, and problem-solving abilities.
- Familiarity with call center environments and order booking systems.
- Excellent typing speed (at least 30 WPM) in both languages.
- Competitive compensation package with performance incentives.
- Comprehensive health and wellness benefits.
- Opportunities for career growth within a global logistics network.
- Continuous professional training and multicultural work environment.