About the Role
Woodgate Structure Limited, a leading Human Resource Management and Business Structuring Company built on sincerity of purpose, professionalism, and integrity, is looking for a dynamic Customer Service Representative to join our growing team in Nigeria. In this role, you will serve as the primary point of contact for our clients, acting as the welcoming face of our organization while resolving inquiries and ensuring outstanding customer satisfaction across phone, email, live chat, and social media platforms.
Key Responsibilities- Manage incoming customer inquiries and complaints promptly through various communication channels
- Provide accurate, valid, and complete information by using the right methods and tools
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Maintain a comprehensive record of customer interactions, transactions, inquiries, and comments
- Collaborate with internal teams to escalate complex issues and ensure seamless service delivery
- Uphold company standards of professionalism, integrity, and customer-first values in every interaction
- Minimum of a Ordinary National Diploma (OND) or Bachelor's Degree in any related field
- Proven experience as a Customer Service Representative or similar client-facing role
- Exceptional verbal and written communication skills in English
- Strong problem-solving abilities and a patient, empathetic listening ear
- Proficiency in using CRM software, live chat tools, and standard office applications
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Competitive salary with performance-based incentives
- Comprehensive health insurance coverage
- Continuous professional development and training opportunities
- A collaborative, inclusive, and growth-oriented work environment