About the Role
Chikatina Hairs International, a trusted leader in the Nigerian hair and beauty industry with over 30 years of excellence, is seeking a dedicated and dynamic Customer Care Personnel to join our vibrant team. As the parent company of renowned brands such as Cleopatra, Macaulay, Hair Me, and Hair Parade, we pride ourselves on delivering premium human hair bundles, wigs, and accessories to our esteemed customers nationwide. If you have a passion for beauty, exceptional communication skills, and a strong drive for sales, we invite you to build a rewarding career with us.
Key Responsibilities- Act as the primary point of contact for all customer inquiries, providing warm, professional, and prompt assistance across all communication channels.
- Ensure timely responses to customer messages, comments, and inquiries to maintain high satisfaction and engagement levels.
- Drive conversion rates by actively engaging potential buyers, addressing product concerns, and successfully closing sales.
- Coordinate seamlessly with the logistics and inventory teams to follow up on supply, dispatch, and delivery processes.
- Perform daily sales balancing, accurate record-keeping, and reconciliation of customer transactions.
- Conduct regular follow-ups with clients to ensure delivery satisfaction and encourage repeat business.
- Minimum of an OND, NCE, or Bachelor degree in a relevant field.
- Proven experience in customer service, retail sales, or client relationship management, preferably within the beauty or e-commerce sector.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a persuasive, customer-first attitude.
- Basic computer literacy and proficiency in daily sales balancing and record management.
- Ability to multitask in a fast-paced retail environment and manage time efficiently.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and career advancement within a leading beauty brand.
- A supportive, dynamic, and inclusive work environment.
- Staff discounts on premium hair extensions and accessories.