About the Role
Watu Credit Limited is a dynamic and fast-growing non-bank finance company leveraging technology to provide inclusive, unsecured lending across Africa. We are currently seeking a dedicated and bilingual Customer Care Officer to join our team in Nigeria. In this role, you will represent Watu by bringing our client service philosophy to life, ensuring a positive experience for potential, new, and existing clients to help expand our growing client base.
Key Responsibilities- Manage inbound and outbound calls with clients, customers, and key stakeholders professionally.
- Provide accurate information, gather valuable client feedback, conduct surveys, and execute follow-ups.
- Maintain precise records of all communication activities and update the management database regularly.
- Collaborate seamlessly with internal departments to ensure smooth operational processes and goal achievement.
- Resolve customer inquiries, address issues proactively, or escalate them when necessary.
- Generate and analyze detailed reports regarding communication activities and customer satisfaction outcomes.
- Ensure strict adherence to company policies, data management protocols, and relevant industry regulations.
- BSc or HND in Communications or any relevant discipline.
- Must be able to speak French fluently.
- Minimum of 3 years of proven professional experience in customer service or telesales.
- Exceptional verbal and written communication skills with strong people-oriented abilities.
- Proficiency in communication management software, CRM databases, and analytical tools including intermediate Excel, Google Workspace, and Smartsheet.
- Strong problem-solving skills, ability to remain calm in difficult situations, and maintain strict customer confidentiality.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a fast-paced fintech environment.
- Comprehensive health insurance and other corporate wellness benefits.
- A collaborative, inclusive, and technology-driven work culture.