About the Role
Best Service Raya, a leading player in the mobile phone and small domestic appliance (SDA) distribution and sales industry, is looking for vibrant and customer-focused professionals to join our growing teams in Lagos and Ibadan. In this dynamic role, you will serve as the primary point of contact for our valued customers and market partners, ensuring seamless service delivery, efficient device troubleshooting, and strong relationship management across our branches.
Key Responsibilities- Greet and attend to walk-in customers at the branch with professionalism, empathy, and efficiency
- Examine, diagnose, and troubleshoot mobile phone and appliance issues to determine the best course of action
- Accurately register incoming devices, repairs, and customer details into the company management system
- Collaborate closely with on-site hardware and software engineers to ensure timely and effective phone repairs
- Build, nurture, and maintain strong business relationships with local market dealers to drive sales volume and increase site revenue
- Provide accurate product information, resolve customer complaints proactively, and maintain high standards of customer satisfaction
- Minimum of an OND, HND, or Bachelor's degree in a relevant field
- Proven experience in customer service, retail sales, or technical support within the telecommunications or electronics industry
- Basic technical knowledge of mobile phone troubleshooting and repairs
- Exceptional communication, interpersonal, and problem-solving skills
- Strong ability to build rapport with market dealers and diverse customer demographics
- Good organizational skills with proficiency in digital record-keeping and basic computer systems
- Must be resident in or willing to work within Lagos or Ibadan
- Competitive salary with performance-based incentives
- Opportunities for professional growth and continuous technical training
- Medical health insurance coverage
- A collaborative, supportive, and fast-paced work environment