About the Role
Zinance Limited is a dynamic Information Technology and Consulting firm committed to delivering innovative digital solutions and strategic advisory services to businesses of all sizes. We are currently looking for a highly organized and collaborative CRM Administrator to join our growing Revenue Operations Team in Nigeria. In this role, you will optimize our CRM ecosystem, collaborate with cross-functional teams, and translate business challenges into seamless technical solutions that drive organizational growth.
Key Responsibilities- Partner with commercial teams to understand operational objectives and improve processes through expert CRM administration.
- Provide comprehensive system administration support, managing user permissions, profiles, custom objects, fields, and page layouts.
- Design, optimize, and maintain complex workflow rules, data validation rules, and automated approval processes.
- Develop and manage advanced reports and dashboards to deliver actionable insights into team productivity and performance.
- Coordinate integrations with third-party applications, plugins, and essential business tools.
- Handle daily troubleshooting, bug resolution, user training, and comprehensive internal documentation.
- Identify and resolve data anomalies to ensure exceptional data integrity across all platforms.
- Proven experience working directly with sales operations and translating their requirements into CRM configurations.
- Strong technical proficiency in administering CRM systems, including custom object creation and workflow automation.
- Demonstrated ability in data analysis, modeling, and creating insightful performance dashboards.
- Exceptional communication, collaboration, and problem-solving skills with high attention to detail.
- Fluency in English and a strong interest in marketing strategy, tech, HR, and digital solutions.
- Competitive salary package commensurate with experience.
- Opportunities for professional development in a fast-paced tech environment.
- Collaborative and dynamic workplace culture with a hybrid work model.