About the Role
Ellasot Consulting bridges the gap for SMEs and organizations by providing essential business support, coaching, and financial strategies. We are currently seeking a dynamic and results-driven Credit Recovery Officer to join our team in Nigeria. In this role, you will manage delinquent loan accounts, minimize credit risks, and optimize portfolio health while ensuring ethical collection practices.
Key Responsibilities- Monitor and manage overdue loan accounts across assigned customer portfolios.
- Contact delinquent customers via phone, email, and physical field visits to secure repayments.
- Negotiate viable repayment plans, settlements, and restructuring options.
- Identify high-risk accounts and escalate them for legal action or repossession when necessary.
- Maintain accurate records of recovery activities, customer commitments, and payments.
- Collaborate with Credit, Sales, Finance, and Legal teams to resolve outstanding balances.
- Analyze portfolio trends and recommend data-driven strategies to reduce future defaults.
- Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
- Mandatory completion of the National Youth Service Corps (NYSC) program.
- 2 to 5 years of proven experience in credit recovery, debt collection, or credit control within the financial services sector.
- Strong negotiation, conflict resolution, and interpersonal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- High level of integrity, resilience, and attention to detail.
- Competitive monthly salary of N180,000 to N250,000.
- Transport and airtime allowances.
- Opportunities for professional growth within a supportive consulting environment.