About the Role
Visa is a global payments technology company connecting consumers, businesses, banks, and governments in more than 200 countries and territories. We are currently seeking a dynamic and results-driven Consultant, Client Success to join our team in Nigeria. In this individual contributor role, you will own the holistic post-sale operational relationship for applicable clients, providing critical operational, technical, and account management support to grow their business on Visa Value Added Services (VAS). You will act as a trusted client advocate, working proactively to enable new capabilities, manage geographic expansion, and promote product adoption in alignment with Visa's business goals.
Key Responsibilities- Oversee the implementation of new Visa products by coordinating key client and Visa teams to expedite readiness activities and maximize adoption.
- Build and sustain trusted client advocate status by executing forward-looking Client Success Plans aligned with sales account strategies.
- Drive initiatives to improve product adoption and encourage the use of Visa self-service tools.
- Stay current with payment processing trends, Visa solutions, and technologies to provide exceptional client experiences and identify new sales leads.
- Collaborate with cross-functional subject matter experts to resolve complex client issues and optimize performance.
- Develop client education and training materials, including webinars, to communicate new Visa rules, essential mandates, and release updates.
- Lead periodic operational reviews and serve as the escalation point for managing significant issues and major incident responses.
- Utilize digital fluency and emerging technologies, such as Generative AI tools, to streamline daily workflows and enhance client support strategies.
- Minimum of 5 years of relevant work experience with a Bachelor's degree, or at least 3 years with an Advanced degree (e.g., Masters, MBA).
- Strong experience in data analysis, translating findings into actionable business recommendations, and utilizing standard Microsoft Office tools.
- Demonstrated ability to communicate complex technical and business terms effectively to audiences at multiple organizational levels.
- Proven expertise in building trust-based client relationships, success planning, and managing priorities under tight deadlines.
- Solid knowledge of the payment industry, including market trends, regulatory environments, threats, and competitors.
- Professional certifications in Payments, Customer Success, or Project Management are considered a strong plus.
- Competitive salary package with comprehensive health and wellness benefits.
- Opportunities for professional growth and career advancement within a global payments leader.
- Hybrid work arrangement supporting professional development and work-life integration.