About the Role
Biz Afric Solutions, on behalf of our client, a leading Christian-focused dating and relationship brand, is seeking a dedicated Community Builder & Member Experience Manager. This specialized role focuses on client success for premium coaching programmes and private communities designed to help Christian women prepare for marriage. You will manage high-value client relationships, ensuring an exceptional experience from onboarding through completion.
Key Responsibilities- Manage premium client relationships throughout the full programme lifecycle, from onboarding to completion.
- Deliver personalized, high-touch support and manage client expectations with professionalism.
- Oversee private client communities, fostering high standards of engagement and satisfaction.
- Handle client inquiries, feedback, concerns, testimonials, and success stories proactively.
- Maintain and independently manage client success systems, trackers, SOPs, and reports.
- Monitor engagement, satisfaction, and retention metrics using data and feedback to drive improvements.
- 3-5+ years of experience in Client Success, Customer Success, Client Experience, or Community Management.
- Demonstrated experience managing premium clients, paid communities, or high-ticket programmes ($1,000+ investment level).
- Exceptional written and verbal English communication skills.
- High level of organization, independence, strong judgment, and attention to detail.
- Proficiency with CRMs, spreadsheets, project management tools, and community platforms.
- Competitive compensation package aligned with industry standards.
- Opportunity to make a meaningful impact within a faith-based, mission-driven organization.
- Flexible remote work environment allowing for a healthy work-life balance.