About the Role
E-Clinic & Diagnostic Limited is a premier healthcare provider based in Abuja, Nigeria, specializing in diagnostic services and clinical care. We utilize state-of-the-art technology to deliver highly accurate and efficient laboratory, radiological, and therapeutic services. We are currently looking for a dynamic and empathetic Call Center Representative to manage client communications and ensure a seamless experience for every patient.
Key Responsibilities- Receive and respond to incoming telephone calls from existing and prospective clients in a professional, courteous, and timely manner.
- Attend to enquiries and messages received through the company official WhatsApp line, website, and social media platforms.
- Provide accurate information about the organisation services, procedures, pricing, operating hours, and other relevant details.
- Handle appointment enquiries and guide clients on available healthcare services.
- Maintain adequate knowledge of the organisation service offerings and operational procedures.
- Record client enquiries, complaints, and requests, ensuring appropriate follow-up where necessary.
- Escalate medical, technical, and unresolved enquiries to the relevant hospital departments.
- Maintain professionalism, confidentiality, and excellent customer service in all client interactions.
- Bachelor Degree or Higher National Diploma (HND) in any relevant discipline.
- 0 to 2 years of professional experience in a call center, customer service, client relations, or a similar support role.
- Previous working experience in a healthcare facility, hospital, diagnostic centre, or related service environment will be a strong added advantage.
- Exceptional verbal and written communication skills in English.
- Strong computer literacy and proficiency in navigating digital communication channels.
- Competitive salary package within the Nigerian healthcare industry.
- Opportunities for professional growth and career advancement.
- Comprehensive health support benefits.
- A collaborative, supportive, and modern working environment in Abuja.