About the Role
Excel and Grace Consulting is a reputable business and financial consulting firm in Nigeria, renowned for delivering exceptional human capital and operational solutions. We are currently seeking a reliable and customer-focused Coach Assistant to join our logistics and transport operations. In this role, you will be the primary point of contact for passenger care and serve as a vital support system for our drivers during interstate journeys originating from Lagos. If you thrive in a dynamic, people-oriented environment and possess a strong commitment to safety and service excellence, we invite you to apply.
Key Responsibilities- Welcome and assist passengers during boarding, transit, and disembarkation while managing seating and luggage arrangements.
- Act as the driver's second set of eyes, monitoring road and passenger conditions to enhance safety without causing distractions.
- Communicate professionally with passengers, resolve minor disputes or complaints, and escalate critical issues to the operations team.
- Verify passenger manifests, coordinate designated stops, and ensure compliance with company safety policies.
- Complete accurate trip reports, manage handover procedures, and maintain a professional and approachable demeanor throughout all journeys.
- Minimum of an OND or NCE qualification from a recognized institution.
- Prior experience in customer service, hospitality, transportation, or a related passenger-facing role is highly advantageous.
- Must be flexible and willing to travel frequently on interstate routes, including day, night, weekend, and holiday trips.
- Demonstrated reliability, emotional intelligence, situational awareness, and strong interpersonal communication skills.
- Ability to maintain composure during unexpected travel delays and handle diverse passenger needs professionally.
- Competitive compensation package with allowances for travel and field duties.
- Opportunity to build a stable career with a respected indigenous consulting and operational enterprise.
- Comprehensive training in safety, customer relations, and operational logistics.
- Supportive team environment that values professionalism, reliability, and continuous personal growth.