About the Role
Biz Afric Solutions, on behalf of our client, a premier Christian-focused dating and relationship brand, is seeking a dedicated Client Success & Community Manager. In this pivotal role, you will manage client experiences across high-end coaching programs and private communities, ensuring our members receive exceptional, faith-aligned support as they prepare for marriage.
Key Responsibilities- Manage the complete client lifecycle from onboarding to program completion, delivering personalized, high-touch support for premium offerings.
- Oversee private client communities, fostering active engagement and maintaining a welcoming, professional environment.
- Drive client satisfaction, retention, and successful issue resolution through proactive and responsive communication.
- Coordinate scheduling, communications, feedback collection, and the gathering of powerful client success stories.
- Maintain and optimize client-success systems, SOPs, trackers, and comprehensive operational reports.
- Collaborate closely with the Founder while maintaining independent ownership of day-to-day operations.
- 3 to 5+ years of proven experience in client success, customer experience, or premium membership management.
- Demonstrated success in managing high-value paying clients or paid communities, ideally within coaching or consulting.
- Exceptional written and verbal English communication skills with high attention to detail.
- Strong organizational abilities, commercial awareness, and independent problem-solving skills.
- Proficiency in utilizing CRMs, spreadsheets, and community management platforms.
- Competitive remuneration package aligned with industry standards.
- Opportunity to work remotely with a dynamic, purpose-driven team.
- Direct impact on building healthy relationships and transforming lives.