About the Role
Karishma PVC pipes have been manufactured in Nigeria for over eighteen years, earning an uncompromising reputation for quality. We are currently seeking a proactive and customer-focused Client Services Officer to manage and support client relationships throughout the enquiry, quotation, order fulfillment, and after-sales process. In this role, you will be responsible for responding to customer enquiries, preparing quotations, coordinating orders internally, and ensuring a smooth, professional customer experience that drives satisfaction and retention.
Key Responsibilities- Serve as the primary point of contact for clients via phone, email, and other official channels.
- Prepare and issue customer quotations aligned with approved pricing structures and company policies.
- Proactively follow up on quotations, advising customers on price changes, promotions, or revisions.
- Receive, process, and coordinate confirmed orders accurately, ensuring alignment with specifications and delivery timelines.
- Liaise with Sales, Production, Logistics, and Accounts departments to ensure seamless order fulfillment.
- Track orders and deliveries, providing timely updates to clients regarding statuses or potential delays.
- Handle customer complaints and service issues professionally, ensuring prompt resolution and escalation when necessary.
- Maintain accurate customer records, quotations, order histories, and communication logs.
- Support the sales team with quotation data, delivery schedules, and post-sales follow-ups.
- Ensure compliance with company pricing policies, approval limits, and customer terms.
- Assist in preparing customer-related reports, including enquiry volumes and service performance metrics.
- Build and maintain strong client relationships to promote repeat business and brand loyalty.
- Proven experience as a Client Services Officer or in a similar customer-facing commercial coordination role.
- Strong communication, interpersonal, and negotiation skills with a professional demeanor.
- Good commercial awareness, including an understanding of pricing, quotations, and customer terms.
- Excellent organizational and time management skills with keen attention to detail.
- Ability to coordinate across multiple departments and manage simultaneous client requests.
- Problem-solving skills with a customer-centric mindset and ability to remain calm under pressure.
- Proficiency in Microsoft 365 and Enterprise Resource Planning (ERP) systems such as Dynamics 365.
- Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
- Comprehensive health insurance coverage.
- 14 days block leave and 7 days flexible leave.
- Year-end benefits including a 13th-month salary and holiday gifts.
- Performance-based bonuses.