About the Role
Stanbic IBTC Holdings PLC, a leading full-service financial services group in Nigeria, is looking for a driven and customer-centric professional to take on the role of Client Service Officer in Osun. In this position, you will serve as a primary point of escalation, providing specialized support, resolving intricate customer issues, and ensuring a seamless, positive banking experience that aligns with our standard of excellence.
Key Responsibilities- Handle telephonic and in-person customer queries efficiently, ensuring adherence to service level agreements.
- Manage ATM card issuance, processing, and daily balancing procedures in collaboration with the Asset Custodian.
- Process off-cycle statements, cash transfers, and financial transactions within authorized limits, maintaining accurate records.
- Log and manage customer complaints daily using the appropriate Remedy applications while maintaining the Customer Complaints Register.
- Identify and pursue cross-selling and product migration opportunities to support branch sales and marketing objectives.
- Minimum of a First Degree from a recognized institution.
- 1 to 2 years of relevant branch banking experience.
- Strong understanding of financial services regulations, compliance procedures, and bank products.
- Competitive salary and performance-based incentives.
- Comprehensive medical and health insurance coverage.
- Continuous professional development and structured career progression pathways.